Frequently Asked Questions

The BRCGS Directory is the official online database for all sites that have been audited against a BRCGS Global Standard. It was designed in conjunction with retailers and certification bodies to be a secure, password-protected method of storing and sharing audit data. The BRCGS Directory is managed and maintained by over 90 certification bodies and currently holds over 28,000 audits. Only certification bodies can add reports, and all reports are read-only PDFs. Site owners are unable to amend or delete an audit.

BRCGS is a leading global brand recognised by thousands of customers worldwide, and has certificated over 28,000 suppliers in over 100 countries around the globe. BRCGS' Global Standards help your suppliers embed reliable processes, systems and – crucially – behaviours. So almost any organisation involved in the production of goods will see the benefits of being certificated against the Global Standards, which have been designed to help embed quality processes, policies and procedures and to help reduce risks to your customers.

Developed by industry experts and other leading stakeholders, the BRCGS Global Standards are rigorous and detailed, yet easy for your supplier to understand – whether they’re an established global supplier or based in an emerging market. The Standards take a common sense, risk-based approach, and provide a clear step-by-step path towards certification. There’s also a comprehensive support package to get your suppliers started. And because there’s a straightforward certification process it means there are no hidden costs. If your supplier is prepared and confident about achieving certification, the only cost will be that of the audit. That will be charged at the local rate too. The Global Standards are currently available in 15 languages with additional translations being developed to further improve your suppliers’ understanding and consistency. Recognition of the Global Standards by your suppliers will also reduce the need for expensive duplicate audits.

All our audits are carried out by a global network of highly trained certification bodies and training providers. We have exceptionally high standards when it comes to the competence, qualifications and experience of our auditors, and they’re closely monitored too. This ensures the audit standards are stringently maintained. Audit reports are standardised too, so there’s consistency worldwide.

We have an established, highly experienced BRCGS Technical team that provides support and leadership and is available to answer any technical questions. We also have expert Technical Advisory Committees to ensure the ongoing development of the Standards through a process of collaboration and continuous improvement. If any of your suppliers or customers has any issues, there’s an established and transparent complaints procedure that ensures matters are investigated thoroughly and vigorously followed up.